Move Out Makeovers - Booking Policy for All-in-One Bundled Services

Last Updated: August 1, 2025

 

We’re committed to providing a comprehensive all-in-one bundled service at Move Out Makeovers to ensure your property is move-out ready, meeting end-of-lease standards in compliance with Queensland Building and Construction Commission (QBCC) regulations. Our services include bond cleaning, cosmetic wall touch-up painting, aluminium joinery repairs, pest treatment, carpet steam cleaning, tile and grout cleaning, key return services, weekend availability, and video before-and-after updates.

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We keep all billing under $3,300 per job, and painting is limited to cosmetic touch-ups only, as per QBCC guidelines for unlicensed contractors. This policy outlines how to book with us online, what our services include, your responsibilities, and the terms for a seamless experience.

 

1. Service Description

Our all-in-one bundled service simplifies your move-out process, restoring your property to pristine condition while adhering to regulations.

 

The bundle includes:

• Bond Cleaning:

  • Deep Oven Cleaning: We thoroughly scrub oven interiors, trays, and racks to remove grease and grime.

  • Bathroom Scrubs: We intensively clean showers, tiles, grout, toilets, sinks, and mirrors for a spotless finish.

  • Blinds Cleaning: We dust and wipe venetian, vertical, or roller blinds.

  • Skirtings: We clean baseboards to remove dust, marks, and scuffs.

  • Patios/Garage Floors: We use high-pressure cleaning or scrubbing for outdoor patios and garage floors to ensure a pristine appearance.

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• Cosmetic Wall Touch-Up Painting:

  • We provide only cosmetic touch-up painting, covering minor scuffs, marks, or small wall imperfections, as per QBCC guidelines.

  • We use precise colour matching with high-quality, low-VOC paints for a seamless finish that blends with existing wall colours.

  • We don’t undertake structural or major painting work, in line with guidelines for unlicensed contractors.

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• Aluminium Joinery Repairs:

  • We perform minor repairs to aluminium window frames, door frames, or other joinery.

  • Appliance Scratch Touch-Ups: We buff and refinish minor scratches on stainless steel or aluminium appliances.

  • Small Dent Touch-Ups: We repair minor dents on aluminium surfaces to restore their appearance.

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• Additional Cleaning and Treatments:

  • Carpet Steam Cleaning: We use professional steam cleaning to remove stains, odours, and dirt from carpets.

  • Tile and Grout Cleaning: We deep-clean tiles and grout to restore their original condition.

  • Pest Treatment: We provide safe, effective pest control for common household pests, ensuring lease compliance.

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• Key Returns:

  • We offer a key return service to deliver keys to your real estate agent or landlord on your behalf, saving you time.

• Weekend Availability:

  • We offer flexible scheduling, including weekend appointments (Saturdays 3pm–7pm, Sundays 7am–5pm), to fit your move-out timeline.

• Video Before-and-After Updates:

  • We send you video documentation of the property’s condition before and after our services for transparency and peace of mind.

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2. Compliance and Billing

• Compliance:

  • All our services, including cosmetic touch-up painting and minor aluminium joinery repairs, strictly comply with regulations.

  • We limit painting to cosmetic touch-ups only (e.g., minor scuffs, marks, or small patches) and avoid structural repairs, major painting, or work requiring a license.

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• Billing:

  • We price all bundled services to keep the total cost per job under $3,300, as per the 2025 threshold for unlicensed contractors.

  • You select the bundle option to meet the size of your property.

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3. Booking Process

• Initial Enquiry:

  • Contact us via our website (https://www.move-out-makeovers.com/) to select and book the all-in-one bundled service.

  • Provide details about your property (e.g., specific cosmetic repair needs and move-out date).

  • Alternatively, email us at bookme@move-out-makeovers.com with your requirements.

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• Scheduling:

  • We offer bookings Monday through Sunday, with weekend availability (Saturdays 3pm–7pm, Sundays 7am–5pm) bookable only through our website.

  • We recommend booking at least 7 days in advance to secure your preferred slot, especially for weekends.

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• Pre-Service Requirements:

  • Ensure the property is vacated and free of personal belongings before we arrive.

  • Provide access to water, electricity, and parking so we can perform services efficiently.

  • Notify us of any specific landlord or real estate requirements (e.g., key return date and address) via email at bookme@move-out-makeovers.com.

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4. Payment Terms

• Pricing:

  • We price the all-in-one bundled service based on your property’s size, condition, and specific needs.

  • Select and pay for the service closest to your property size on our website. If you select a smaller size than required, we’ll bill you additionally with evidence to support the adjustment.

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• Cancellations:

  • If you cancel more than 48 hours before the scheduled service, we’ll refund your payment in full, minus a $50 administration fee.

  • Cancellations within 48 hours forfeit a 20% deduction.

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• Rescheduling:

  • Rescheduling requests made at least 48 hours in advance incur no fee and are subject to our availability.

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5. Service Standards and Guarantees

• Quality Assurance:

  • We’re trained to meet industry-standard cosmetic repair and cleaning requirements, ensuring compliance with regulations.

  • We use eco-friendly cleaning products and professional-grade equipment for all services.

  • Our cosmetic touch-up painting includes colour matching, guaranteeing seamless results for minor repairs.

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• Bond Back Guarantee:

  • We offer a bond back guarantee for our bond cleaning services. If your landlord or real estate agent identifies areas that don’t meet their standards, we’ll return to address them at no additional cost, provided you report the issues within 7 days of service completion.

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• Video Updates:

  • We send before-and-after video updates via email or a secure link within 48 hours of service completion, showcasing your property’s transformation.

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• Limitations:

  • We provide only cosmetic touch-up painting (e.g., minor scuffs or marks). Major painting or structural repairs are not included.

  • Our aluminium joinery repairs are limited to minor scratches and dents; significant damage requiring replacement is not included.

  • Severe pest infestations or extensive cleaning needs may require additional services. We provide receipts for in-date pest treatment products used.

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6. Customer Responsibilities

• Access: Provide clear access to the property, including keys or access codes, at the agreed time.

• Property Condition: Remove all personal belongings and furniture unless we agree otherwise. We don’t handle excessive clutter or rubbish removal.

• Disclosure: Inform us of any known issues (e.g., severe stains, damaged appliances, or pest concerns) when booking.

• Key Returns: If using our key return service, provide clear instructions and contact details for the recipient (e.g., real estate agent or landlord).

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7. Safety and Liability

• Safety: We follow strict safety protocols, using safe chemicals and equipment. You must ensure the property is safe for us to work in (e.g., no exposed wiring or hazardous conditions).

• Liability: We’re not liable for pre-existing damage to the property or items left behind. We document any such damage in the before video for transparency.

• Insurance: We carry public liability insurance to cover any accidental damage caused during our services.

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8. Weekend Availability and Urgent Bookings

• Weekend Availability: We offer full services on Saturdays (1pm–7pm) and Sundays (7am–5pm), subject to availability. Book early for weekend slots via our website.

• Urgent Bookings: Bookings requested within 48 hours may incur a 10% surcharge, provided the total cost stays under $3,300.

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9. Complaints and Feedback

• Feedback: We value your feedback to improve our services. Share your experience via our website or by emailing bookme@move-out-makeovers.com.

• Complaints: If you’re dissatisfied with our service, contact us within 7 days of completion. We’ll investigate and, if necessary, provide remedial services at no cost, as per our bond back guarantee.

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10. Contact Information

For bookings, inquiries, or support, contact us at Move Out Makeovers:

• Website: https://www.move-out-makeovers.com/

• Email: bookme@move-out-makeovers.com

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11. SEO-Optimized Keywords

To enhance our visibility, we promote our services with these key phrases:

• End of Lease Cleaning Services

• Move Out Cleaners Near Me

• Wall Dent Repair and Painting

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By booking with us at Move Out Makeovers, you can trust us to deliver exceptional results, with all billing under $3,300 and painting limited to cosmetic touch-ups. Our all-in-one bundled service ensures a stress-free move-out experience for you, backed by our bond back guarantee and video updates.

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Happy Moving! - Erika & Tam

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