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Terms & Conditions

Effective Date: 30 July 2025

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - the basics

Move Out Make Overs: Premium Bond Cleaning  for High-End Clients

Last Updated: October 18, 2025

At Move Out Makeovers, we specialise in premium, stress-free move-outs for discerning clients across Brisbane’s most prestigious suburbs. Our Luxury Exit Package is crafted for busy, high-standard renters who expect a seamless handover and full bond return without the hassle of managing multiple trades.

Every service we deliver complies with the Residential Tenancies and Rooming Accommodation Act 2008 (QLD) and aligns with the RTA Entry Condition Report (Form 14a) — downloadable here. We also adhere strictly to QBCC regulations, keeping billing under $3,300 per job and limiting painting to cosmetic touch-ups suitable for unlicensed contractors.

Our comprehensive, no-haggle concierge approach includes:

  • RTA-compliant bond cleaning

  • Cosmetic wall touch-ups

  • Aluminium joinery repairs

  • Carpet steam cleaning

  • Pest control treatments

  • Tile and grout deep cleans

  • Key return concierge

  • After-hours availability

  • And before/after video reports for your peace of mind.

When you book with Move Out Makeovers, you’re not just hiring a cleaner — you’re engaging a trusted exit specialist. We coordinate your move-out end-to-end, ensuring everything meets agent inspection standards while you simply hand over the keys and drive away.

1. Service Description

Our Luxury Exit Package was designed exclusively for high-end tenants seeking a hands-off, fully compliant solution. Our fixed pricing structure removes the guesswork and haggling that often accompany move-out cleaning. Every service is bundled to deliver a turnkey, inspection-ready finish, supported by our 48-hour reclean guarantee.

Our package includes:

Bond Cleaning (Full RTA Standard):

  1. Deep Oven Cleaning: Interior scrub, fan and rack degreasing.

  2. Bathrooms: Intensive sanitisation of tiles, grout, mirrors, basins, and fittings.

  3. Blinds: Full clean of venetian, vertical, and roller blinds.

  4. Skirtings & Edges: Dust and mark removal throughout.

  5. Patios & Garages: High-pressure or manual deep cleaning.

Cosmetic Wall Touch-Ups:
Small scuff and mark repairs using low-VOC, colour-matched paints for a flawless finish — QBCC compliant and ideal for restoring presentation without overcapitalising.

Aluminium Joinery Repairs:
Buff and polish light scratches or scuffs on window frames, doors, and appliances for a polished, cared-for look.

Additional Services Included:

  • Carpet Steam Cleaning: Professional-grade hot water extraction for stain and odour removal.

  • Pest Treatment: Eco-friendly barrier protection against ants, spiders, and cockroaches.

  • Key Return Concierge: We deliver keys directly to your agent or landlord after service completion.

  • After-Hours Availability: Evening and weekend scheduling for your convenience.

  • Before/After Video Reports: Delivered within 48 hours to support your bond refund claim.

2. Compliance and Pricing

All services are fully compliant with RTA and QBCC regulations. Painting is limited to light cosmetic work; no structural or licensed repairs are undertaken.

Fixed Package Pricing:

  • 1-Bed Apartment/House — $820

  • 2-Bed Apartment/House — $1,010

  • 3-Bed House — $1,180

  • 4-Bed House — $1,280 (includes 2–3 bathrooms)

  • 5-Bed House — $1,470 (includes 3–4 bathrooms)

Optional Add-Ons:

  • Lawn Mowing — from $150

  • Cosmetic Damage Repairs — from $200

  • Full Wall Painting — quoted on request

All pricing remains under the $3,300 QBCC limit, ensuring compliance and transparency.

3. Booking Process

Booking your Move Out Makeover is easy and personal.

  1. Submit your details: Complete our online form with your preferred date and property information.

  2. Receive confirmation: We’ll confirm your booking with a tailored quotation.

  3. Secure your date: Payment in full is due 3 days before your cleaning to guarantee your slot.

Pre-Service Requirements:

  • Ensure the property is vacated and clear of personal items.

  • Provide access to electricity, water, and parking.

  • Share your landlord or agent’s key return details.

4. Payment and Cancellation Terms

  • Fixed Rates: Choose the package suited to your property size. Adjustments (with photo evidence) apply if the property differs significantly.

  • Cancellations:

    • Full refund (minus $50 admin fee) if cancelled 48+ hours before service.

    • 20% deduction if cancelled within 48 hours.

  • Rescheduling: Free with 48+ hours’ notice, subject to availability.

  • Urgent Bookings: Requests within 48 hours incur a 10% surcharge.

You’re welcome to prepay online to secure your preferred date.

5. Service Standards and Guarantees

Our service combines professionalism with care. We use eco-friendly products, commercial-grade equipment, and RTA-standard processes to ensure your property is spotless and compliant.

Bond Back Guarantee:
If your agent raises minor cleaning concerns within 7 days, we’ll return for a free reclean within 48 hours.

Video Transparency:
Every booking includes before-and-after video documentation for proof of quality and support during your final inspection.

Limitations:

  • Painting covers minor marks/scuffs only.

  • Joinery repairs are non-structural.

  • Severe pest or sanitation issues may require an upgraded quote.

6. Customer Responsibilities

To ensure smooth delivery, please:

  • Provide keys or access codes at the arranged time.

  • Remove all belongings/furniture unless pre-approved.

  • Disclose pre-existing stains or damage during booking.

  • Supply agent contact details for key handover and inspection.

7. Safety and Liability

Our team works safely, efficiently, and respectfully.

  • Safety: We use safe, biodegradable chemicals and ensure all worksites remain hazard-free.

  • Liability: We are not liable for pre-existing damage, which we document in our pre-service video.

  • Insurance: Public liability insurance covers any accidental damage during service.

8. After-Hours and Urgent Bookings

We recognize that not every move-out happens between 9 and 5.

  • After-Hours Cleaning: Saturdays (7am–7pm) and Sundays (7am–7pm).

  • Urgent Bookings: Subject to schedule availability and a 10% surcharge.

Even last-minute moves deserve premium service — we’ll do our best to fit you in.

9. Complaints and Feedback

We value your satisfaction and strive for excellence in every service.

  • Feedback: Share your experience anytime via our website or bookme@move-out-makeovers.com.

  • Complaints: Notify us within 7 days of service completion; we’ll investigate promptly and offer free remedial work if appropriate.

10. Contact Information

Website: www.move-out-makeovers.com
Email: bookme@move-out-makeovers.com

11. SEO-Optimized Keywords

To help clients find us online, our services are optimised for:

  • Premium Bond Cleaning Brisbane

  • Luxury End of Lease Cleaning

  • Concierge Move-Out Services

  • RTA-Compliant Bond Cleaning

Why Book with Us?

Move Out Makeovers isn’t your average cleaning company — we’re Brisbane’s first concierge-style exit cleaning service tailored to the needs of professionals, executives, and discerning tenants.

We understand your time is valuable, your standards are high, and your property deserves the best. Our approach blends luxury-level service with the precision and compliance required for flawless inspections.

From our Kev the Concierge Kangaroo branding to our eco-friendly promise and meticulous attention to detail, we deliver a premium experience from start to finish. We don’t just clean — we protect your reputation and your bond refund.

With transparent pricing, before/after video proof, and dedicated communication, we consistently outperform big-name competitors like Calibre Cleaning and Fantastic Services by offering what they don’t: a personalised, high-end, inspection-ready finish with heart.

Book today to secure your Luxury Exit Package and experience the stress-free, polished move-out you deserve.

Happy Moving!
— Erika, Founder
Move Out Makeovers — Because Luxury Should Follow You Out the Door.

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