Accessibility Statement

Move-Out Makeovers is committed to ensuring digital accessibility for all users, including people with disabilities. As a sole trader business providing end-of-lease cleaning, wall touch-up painting, and minor cosmetic repair services exclusively to real estate companies in Queensland, Australia, we strive to make our website accessible and usable for everyone. We believe in equal access to information and services, in line with the principles of the Disability Discrimination Act 1992 (Cth) and Queensland's Anti-Discrimination Act 1991 (Qld).

 

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which are internationally recognized standards for web accessibility. These guidelines help make our site perceivable, operable, understandable, and robust for users with various disabilities, such as visual, auditory, physical, speech, cognitive, language, learning, and neurological impairments.

 

 Measures We Have Taken

To enhance accessibility, we have implemented the following practices:

 

Design and Development: Our website is built using accessible templates and tools (e.g., via platforms like Wix or Shopify), incorporating features such as alt text for images, keyboard navigation, sufficient color contrast, and readable font sizes.

Content Creation: We ensure that text is clear and concise, headings are structured logically, and multimedia (if any) includes captions or descriptions where applicable.

Testing: We conduct regular manual and automated testing using tools like WAVE or Lighthouse to identify and address accessibility issues. As a small business, we prioritize ongoing improvements based on user feedback and best practices.

Compatibility: Our site is designed to work with assistive technologies, including screen readers (e.g., NVDA, JAWS), magnifiers, and voice recognition software.

 

Known Limitations

Despite our efforts, some areas of the website may not yet be fully accessible. For example:

Third-party integrations (e.g., payment gateways like Stripe or booking tools like Square Appointments) may have limitations beyond our control, though we select providers with strong accessibility commitments.

Older content or dynamic elements (e.g., under-construction pages) might not meet all WCAG criteria.

 

Feedback and Contact

If you encounter any accessibility barriers on our website or need information in an alternative format (e.g., large print, audio, or Braille), please let us know. We will respond promptly and work to provide accessible alternatives.

 

For accessibility-related inquiries or complaints, please use the online contact form available on our website at moveoutmakeovers.com.au/contact. We do not accept inquiries via phone, email, or other methods to ensure secure and documented handling. We aim to acknowledge your feedback within 5 business days and provide a resolution or update within 30 days.

 

If you are unsatisfied with our response, you may contact the Australian Human Rights Commission (AHRC) at www.humanrights.gov.au or, for Queensland-specific matters, the Anti-Discrimination Commission Queensland (ADCQ) at www.adcq.qld.gov.au.

 

Changes to This Statement

We may update this Accessibility Statement periodically to reflect improvements or changes in standards. The updated version will be posted on our website with the effective date. We encourage you to review it regularly.

 

Thank you for visiting Move-Out Makeovers. We value inclusivity and appreciate your support in making our services accessible to all.

 

Sole Trader, Move-Out Makeovers 

South Brisbane, Queensland, Australia